Western Culture

Learning Materials for Students

Culture Shock and Cross-Cultural Miscommunication

Culture Shock and its Stages

The term Culture Shock is a term used to describe the anxiety and feelings of surprise, disorientation and confusion felt by an individual caused by coming into contact with an entirely different environment, such as a different country. It often relates to the inability to assimilate the new culture, causing difficulty in knowing what is appropriate and what is not. Often this is combined with strong disgust (morally or aesthetically) about certain aspects of the foreign culture.

This feeling often becomes noticeable and strong after the first few weeks of being submerged in a foreign culture, following a honeymoon phase. The term was introduced for the first time in 1954 by Kalvero Oberg. Culture shock has its own common symptoms and stages.

Symptoms of culture shock:

  • Unwarranted criticism of the culture and people
  • Heightened irritability
  • Constant complaints about the climate
  • Continual offering of excuses for staying indoors
  • Utopian ideas concerning one's previous culture
  • Continuous concern about the purity of water and food
  • Fear of touching local people
  • Refusal to learn the language
  • Preoccupation about being robbed or cheated
  • Pressing desire to talk with people who "really make sense."
  • Preoccupation with returning home

Stages most people go through in adjusting to a new culture

  1. Fun: The excitement and adventure of experiencing new people, things, and opportunities.
  2. Flight: The urge to avoid everything and everyone that is different.
  3. Fight: The temptation to judge people or things that may be different as bad or foolish.
  4. Fit: Willingness to understand, to embrace, and to creatively interact with the new culture.

Coping strategy for culture shock: Survival techniques

How can we cope with culture shock? Having some information about culture shock is a first important step. Follow these tips on surviving situations with unfamiliar verbal and non-verbal codes:

Focus on what you can control

People in culture shock often feel out of control. So, don't worry about things you cannot change.

Don't invest major energy in minor problems

People make "mountains out of molehills" even more quickly in cross-cultural situations than they do in their own culture

Tackle major stressors head on

Don't avoid things

Ask for help

Create a wide support network as quickly as you can in your target culture

Write it down

Record your thoughts and frustrations in a journal. This will give you a healthy outlet for expressing your feelings.

Knowing how to survive culture shock or stress can be useful to foreign students who go to other countries to study.

Customs, Cues, Norms

Culture shock is precipitated by the anxiety that results from losing all familiar signs and symbols of social intercourse. These signs are the thousand and one ways in which we orient ourselves to the situations of daily life: when to shake hands and what to say when we meet people, when and how to give tips, how to give orders to servants, how to make purchases, when to accept and when to refuse invitations, when to take statements seriously and when not.

These cues, which may be words, gestures, facial expressions, customs, or norms are acquired by all of us in the course of growing up and are as much a part of our culture as the language we speak or the beliefs we accept. All of us depend for our peace of mind and our efficiency on hundreds of these cues, most of which are unconsciously learned.

When an individual enters a strange culture, all or most of these familiar cues are removed. He or she is like a fish out of water. No matter how broad-minded or full of good will he may be, a series of props have been knocked from under him. This is followed by a feeling of frustration and anxiety. People react to the frustration in much the same way. First they reject the environment which causes the discomfort: "the ways of the host country are bad because they make us feel bad."

For example Americans who are in a strange land get together to grouse about the host country and its people, you can be sure they are suffering from culture shock.

Another phase of culture shock is regression. The home environment suddenly assumes a tremendous importance, everything becomes irrationally glorified. All difficulties and problems are forgotten and only the good things back home are remembered. It usually takes a trip home to bring one back to reality.

Symptoms

Some of the symptoms of culture shock are: excessive concern over cleanliness and the feeling that what is new and strange is "dirty." This could be in relation to drinking water, food, dishes, and bedding; fear of physical contact with attendants or servants; a feeling of helplessness and a desire for dependence on long-term residents of one's own nationality; irritation over delays and other minor frustrations out of proportion to their causes; delay and outright refusal to learn the language of the host country; excessive fear of being cheated, robbed, or injured; great concern over minor pains and irruptions of the skin; and finally, that terrible longing to be back home, to be in familiar surroundings, to visit one's relatives, and, in general, to talk to people who really "make sense."

Individuals differ greatly in the degree in which culture shock affects them. Although not common, there are individuals who cannot live in foreign countries. Those who have seen people go through a serious case of culture shock and on to a satisfactory adjustment can discern steps in the process.

The Honeymoon Stage

During the first few weeks most individuals are fascinated by the new. They stay in hotels and associate with nationals who speak their language and are polite and gracious to foreigners. This honeymoon stage may last from a few days or weeks to six months depending on circumstances. If one is a very important person he or she will be taken to the show places, pampered and petted, and in a press interview will speak glowingly about progress, goodwill, and international amity. If he returns home may well write a book about his pleasant if superficial experience abroad.

But this "Cook's tour" type of mentality does not normally last if the foreign visitor remains abroad and has to seriously cope with real conditions of life. It is then that the second stage begins, characterized by a hostile and aggressive attitude towards the host country. This hostility evidently grows out of the genuine difficulty which the visitor experiences in the process of adjustment. There is maid trouble, school trouble, language trouble, house trouble, transportation trouble, shopping trouble, and the fact that people in the host country are largely indifferent to all these troubles. They help but they just don't understand your great concern over these difficulties. Therefore, they must be insensitive and unsympathetic to you and your worries. The result, "I just don't like them." You become aggressive, you band together with your fellow countrymen and criticize the host country, its ways and its people.

This criticism is not an objective appraisal but a derogatory one. Instead of trying to account for conditions as they are through an honest analysis of the actual conditions and the historical circumstances which have created them, you talk as if the difficulties you experience are more or less created by the people of the host country for your special discomfort. You take refuge in the company of your countrymen and this cocktail circuit becomes the fountainhead of emotionally charged labels knows as stereotypes. This is a peculiar kind of shorthand which caricatures the host country and its people in a negative manner.

Stereotypes

The "dollar grasping American" and the "indolent Latin American" are samples of mild forms of stereotypes. The use of stereotypes may salve the ego of someone with a severe case of culture shock but it certainly does not lead to any genuine understanding of the host country and its people. This second stage of culture shock is in a sense a crisis in the disease. If you overcome it you stay, if not, you leave before you reach the stage of a nervous breakdown.

Culture shock is lessened as the visitor succeeds in getting some knowledge of the language and begins to get around by himself. This is the beginning of his adjustment to the new cultural environment. The visitor still has difficulties but he takes a "this is my cross and I have to bear it" attitude. Usually in this stage the visitor takes a superior attitude toward people of the host country. His sense of humor begins to exert itself. Instead of criticizing he makes jokes about the people and even cracks jokes about his or her own difficulties. He or she is now on the way to recovery. And there is still the poor devil who is worse off than yourself whom you can help, which in turn gives you confidence in your ability to speak and get around.

Final adjustment

In the final stage of adjustment the visitor accepts the customs of the country as just another way of living. He can operate within the new milieu without a feeling of anxiety although there are moments of strain. Only with a complete grasp of all the cues of social intercourse will this strain disappear.

For a long time the individual will understand what the national is saying, but he is not always sure what the national means. With a complete adjustment you not only accept the foods, drinks, habits, and customs but actually begin to enjoy them. When you go back home on leave you may even take things back with you and if you leave for good you generally miss the country and the people to whom you have become accustomed.

It might be well to point out that the difficulties which the newcomer experiences are very real. If individuals come to a tropical area from a temperate one they quite often suffer from intestinal disturbances. Strange foods sometimes upset people. In Rio, for instance, water and power shortages are very real. When these physical difficulties are added to those arising from not knowing how to communicate and the uncertainties presented by customs the consequent frustrations and anxieties are understandable.

In the course of time, an individual makes this adjustment. You do what is essential about water, food, and the other minutiae of daily life. You adapt yourself to water and power shortages and to traffic problems. In short, the environment does not change. What has changed is your attitude towards it. Somehow it no longer troubles you, you no longer project your discomforts onto the people of the host country and their ways. You get along under a new set of living conditions.

Your attitude

Another important point worth considering is the attitude of others to a person suffering from culture shock. If you are frustrated and have an aggressive attitude to the people of the host country, they will sense this hostility and in many cases respond in either a hostile manner or try to avoid you. In other words, their response moves from a preliminary phase of ingratiation to aggressive ridicule and on to avoidance.

To your own countrymen who are well adjusted you become somewhat of a problem. As you feel weak in the face of the host country people you tend to wish to increase your dependence on your fellow countrymen much more than is normal. Some will try to help you, others will try to avoid you.

The better your fellow countryman understands your condition the better he is able to help you. But the difficulty is that culture shock has not been studied carefully enough for people to help you in an organized manner and you continue to be considered a bit queer - until you adjust yourself to the new situation.

Although I am not certain, I think culture shock affects wives more than husbands. The husband has his professional duties to occupy him and his activities may not differ too much from what he has been accustomed to. The wife, on the other hand, has to operate in an environment which differs much more from the milieu in which she grew up.

A product of history

In an effort to get over culture shock, I think there is value in knowing something about the nature of culture and its relationship to the individual. In addition to living in a physical environment, an individual lives in a cultural environment consisting of manmade physical objects, social institutions, and ideas and beliefs.

An individual is not born with culture but only with the capacity to learn it and use it. There is nothing in a new born child which dictates that it should eventually speak Portuguese, English, or French, nor that he eat with a fork in his left hand rather than in the right, or use chop sticks. All these things the child has to learn. Nor are the parents responsible for the culture which they transmit to their young. The culture of any people is the product of history and is built up over time largely through processes which are, as far as the individual is concerned, beyond his awareness. It is by means of culture that the young learn to adapt themselves to the physical environment and to the people with whom they associate.

As we know, children and adolescents often experience difficulties in this process of learning and adjustment. But once learned, culture becomes a way of life, the sure, familiar, largely automatic way of getting what you want from your environment and as such it also becomes a value.

People have a way of accepting their culture as both the best and the only way of doing things. This is perfectly normal and understandable. To this attitude we give the name ethnocentrism, a belief that not only the culture but the race and nation form the center of the world.

Individuals identify themselves with their own group and its ways to the extent that any critical comment is taken as an affront to the individual as well as to the group. If you criticize my country, you are criticizing me. If you criticize me, you are criticizing my country.

Along with this attitude goes the tendency to attribute all individual peculiarities as national characteristics. For instance, if an American does something odd or antisocial in a foreign country which back home would be considered a purely individual act, it is now considered a national trait.

Instead of being censured as an individual, his country is censured. It is best to recognize that ethnocentrism is a characteristic of national groups. If a national criticizes some aspect of his own culture, the foreigner should listen but not enter into the criticism.

The study of culture

Specific cultures are products of historical development. Brazil and the United States, for instance, have different cultural origins and different culture histories which account for present day differences.

In this case, however, the differences are not great, both cultures being parts of Western civilization. It might be useful to recognize here that the study of culture per se is not the study of individuals. Psychology is the study of individual personality. Sociology is the study of groups and group behaviors.

The student of culture studies not human individuals but the interrelationships of culture forms like technologies, institutions, idea and belief systems. Hi is interested not so much in the study of culture as such, but its impact upon the individual under special conditions.

Common elements

Any modern nation is a complex society with corresponding variations in culture. In composition it is made up of different ethnic groups, it is stratified into classes, it is differentiated into regions, it is separated into rural and urban settlements, each having its own distinctive cultural characteristics. Yet superimposed upon these differences are the common elements of official language, institutions, and customs which knit it together to form a nation.

These facts indicate that it is not a simple matter to acquaint oneself with the culture of a nation. Similarly the culture of one's own nation is complex. It too, differs by region and class.

Americans, for instance, who go abroad in various governmental and business capacities, are usually members of the middle class and carry the values and aspirations of this class, some of which are an accent on the practical or utilitarian - work as a means to personal success, and suspicion of personal authority.

Accustomed to working in large hierarchical institutions like business corporations, governmental agencies, or scientific foundations which have a life of their own and persist in time, Americans tend to become impersonal. Individuals no matter how able are replaceable parts in these large institutions.

A lack of understanding

An objective treatment of your cultural background and that of your new environment is important in understanding culture shock. There is a great difference in knowing what is the cause of your disturbance and not knowing.

Once you realize that your trouble is due to your own lack of understanding of other people's cultural background and your own lack of the means of communication rather than the hostility of an alien environment, you also realize that you yourself can gain this understanding and these means of communication. And the sooner you do this, the sooner culture shock will disappear.

The question now arises, what can you do to get over culture shock as quickly as possible? The answer is to get to know the people of that host country. But this you cannot do with any success without knowing the language, for language is the principal symbol system of communication.

We all know that learning a new language is difficult, particularly to adults. This task alone is quite enough to cause frustration and anxiety, no matter how skillful the language teacher.

But once you begin to be able to carry on a friendly conversation with your maid, your neighbor, or to go on shopping trips alone, you not only gain confidence and a feeling of power but a whole new world of cultural meanings open up for you. You begin to find out not only what and how people do things but also what their interests are.

These interests people usually express by what they habitually talk about and how they allocate their time and money. Once you know this value or interest pattern it will be quite easy to get people to talk and to be interested in you. When we say people have no interests we usually admit the fact that we have not bothered to find out.

At times it is helpful to be a participant observer by joining the activities of the people. This could be a carnival, a religious rite, or some economic activity. Yet the visitor should never forget that he or she is an outsider and will be treated as such. He should view this participation as role playing.

Understanding the ways of the people is essential but this does not mean that you have to give up on your own. What happens is that you have developed two patterns of behavior.

The source of pain

Finally a word on what your fellow countrymen can do to help you get over culture shock. Persons suffering from culture shock feel weak in the face of conditions which appear insufferable and it is natural for them to try to lean heavily on their compatriots.

This may be irritating to the long-term resident, but he should be patient, sympathetic, and understanding. Although talking does not remove pain, a great deal is gained by having the source explained.

Some of the steps toward a cure have been indicated. With patience and understanding, we can be reasonably sure that time, the great healer, will soon set things right.

 

Re-Entry Shock

Some participants returning from extended international study find no one willing to relive those fascinating, cultural memories. Family and friends are waiting to greet you open arms, but not always with open eyes.

Facing the unbelievable "newness" of home and the unwillingness of friends to listen leaves returning participants feeling more like strangers in their own country.

According to Judith Martin, an associate professor of intercultural communication at the University of Minnesota, it is more difficult to come home. When you go abroad, she says, "you expect it to be different; when you come home, no one expects you to have changed."

Some universities have begun to offer classes to help students make sense out of their experiences abroad and recognize the impact it has on them. The differences between cultures and the changes you undergo will affect you the rest of your life, your future academic work, and your career.

Integrating the study-abroad experience into your life is the most important step to overcoming the culture shock. You sought international study to broaden your understanding of the world - now use it to help others achieve that understanding.

If you feel a need to work through some re-entry shock, or just want to share your foreign experiences with others, here are a few suggestions:

Ask high school foreign language instructors if you can give short guest lectures, illustrated with photographs, slides, or videos.

Many local civic and children's organizations enjoy speakers who share their foreign travel anecdotes. Audience members often add their own stories to the conversation.

Talk about your experiences with others who have recently traveled abroad and who may be experiencing the same feelings you're having. They may be able to share some tips with you on how they learned to deal with their feelings.

Solutions to re-entry shock are numerous and unique to each individual. Most important, remember that the time, energy and expanse spent studying abroad was well spent

Factors Important to Successful Intercultural Adjustments

Open Mindedness... The ability to keep one's opinions flexible and receptive to new stimuli seems to be important to intercultural adjustment.

Sense of Humor... A sense of humor is important because in another culture there are many things which lead one to weep, get angry, be annoyed, embarrassed, or discouraged. The ability to laugh off things will help guard against despair.

Ability to Cope with Failure... The ability to tolerate failure is critical because everyone fails at something overseas. Persons who go overseas are often those who have been the most successful in their home environments and have rarely experienced failure, thus, may have never developed ways of coping with failure.

Communicativeness... The ability and willingness to communicate one's feelings and thoughts to others, verbally or non-verbally, has been suggested as an important skill for successful intercultural communicators.

Flexibility and Adaptability... The ability to respond to or tolerate the ambiguity of new situations is very important to intercultural success. Keeping options open and judgmental behavior to a minimum describes an adaptable or flexible person.

Curiosity... Curiosity is the demonstrated desire to know about other people, places, ideas, etc. This skill or personality trait is important for intercultural travelers because they need to learn many things in order to adapt to their new environment.

Positive and Realistic Expectations... It has been shown frequently that there are strong correlations between positive expectations for an intercultural experience and successful adjustment overseas.

Tolerance for Differences and Ambiguities... A sympathetic understanding for beliefs or practices differing from one's own is important to successful intercultural adjustment.

Positive Regard for Others... The ability to express warmth, empathy, respect, and positive regard for other persons has been suggested as an important component of effective intercultural relations.

A Strong Sense of Self... A clear, secure feeling about oneself results in individuals who are neither weak nor overbearing in their relations with others. Persons with a strong sense of themselves stand up for what they believe but do not cling to those beliefs regardless of new information, perspectives, or understandings which they may encounter.

American Ethnocentrism

Ethnocentrism refers to the belief that the way an organization, culture, or country does something is the "best" way of doing it. While this can be a source of pride, the downside is that it can be a source of misunderstanding, perceived rudeness, and missed opportunities. The following is a collection of old-time American favorites

1. Just call me John-- Informality and equality are important to Americans, but minimizing status distinctions won't work in many cultures. Some cultures highly value titles, social standing, family reputation, and position, and would consider informality as rude and inconsiderate.

2. Get to the point-- Americans are very task and outcome oriented and want to get immediately to the heart of the matter. This is offensive and seen as pushy to cultures where patience and building a trusting relationship are considered to be essential to later transactions.

3. Lay your cards on the table-- Maybe it worked in the American West but presenting all the information initially and honestly at the bargaining table often communicates ineptness, stupidity, or desperation in some cultures.

4. Don't just sit there, speak up-- Americans are very uncomfortable with silence and feel that time must be taken up with talking. Such impatience and talkativeness is often seen as impulsive, rude, and uncivilized in many other countries.

5. One thing at a time-- Americans tend to break tasks into component pieces and then proceed step by step dealing with them. To other cultures where the "whole" is perceived and valued, the "one at a time" strategy appears unrealistic and impractical.

6. A deal is a deal-- that is, when you give your word or sign a contract and don't expect anything to change. Other cultures see agreements as contextual and subject to unknown changes.

7. I am what I am-- Americans take pride in standing their ground on a decision--and especially that who they are (e.g., their behavior) is unchangeable. This inflexibility in adjusting one's behavior to other cultures is often seen as arrogant and disrespectful.

Cross-Cultural Miscommunication (Case Studies)

Here are some examples of interesting incidents of cross-cultural miscommunication. They emphasize the importance of appreciating cultural differences when traveling or working abroad.

Pepsodent tried to sell its toothpaste in Southeast Asia by emphasizing that it "whitens your teeth." They found out that the local natives chew betel nuts to blacken their teeth which they find attractive. Some were also offended by the slogan, "Wonder where the yellow went..." interpreting it as a racial slur.

 

When Coca Cola was first marketed in China in the 1920's, the name was translated phonetically ("ke-kou-ke-la) to mean "female horse stuffed with wax" or "bite the wax tadpole" depending on the dialect. It was quickly revised to sound more like "happiness in the mouth."

 

Columbia Pictures produced a movie in Egypt that resulted in all Columbia pictures being banned from the country due to the inaccuracies: accents were Pakistani, clothes were Moroccan, and behavior was American. Most offensive was the portrayal of Gamal Abdel Nassar, the Egyptian President, kissing his wife in public--highly unacceptable in Islamic countries.

 

A company advertised eyeglasses in Thailand by featuring a variety of cute animals wearing glasses. The ad was a poor choice since animals are considered to be a form of low life and no self respecting Thai would wear anything worn by animals.

 

Olympia office products attempted to sell its ROTO photocopiers in Chile, but did not realize until too late that “roto” can mean "broken".

 

American Motors tried to market its new car, the Matador, based on the image of courage and strength. However, in Puerto Rico the name means "killer" and was not popular on the hazardous roads in the country.

 

A telephone company tried to market its products and services to Latinos by showing a commercial in which a Latino wife tells her husband to call a friend, telling her they would be late for dinner." The commercial bombed since Latino women do not order their husbands around and their use of time would not require a call about lateness.

 

When Pepsico advertised Pepsi in Taiwan with the ad "Come Alive With Pepsi" they had no idea that it would be translated into Chinese as "Pepsi brings your ancestors back from the dead."

 

The soft drink Fresca was being promoted by a saleswoman in Mexico. She was surprised that her sales pitch was greeted with laughter, and later embarrassed when she learned that “fresca” is slang for "lesbian."

 

A new facial cream with the name "Joni" was proposed to be marketed in India. They changed the name since the word is Hindi for "female genitals."

 

A cologne for men pictured a pastoral scene with a man and his dog. Where it was marketed in Islamic North Africa a dog is considered unclean and a sign of bad luck.

 

American tourists in Arabic countries have tried to expedite repairs on various items by setting deadlines. Typically, Arabs dislike deadlines and may feel threatened and cornered, with the result of never getting around to the work.

 

General Motors couldn't understand why the Chevy Nova was not selling well in Latin America, until they were told that in Spanish, "no va" means "it doesn't go."

 

Proctor & Gamble used a television commercial in Japan that was popular in Europe. The ad showed a woman bathing, her husband entering the bathroom and touching her. The Japanese considered this ad an invasion of privacy, inappropriate behavior, and in very poor taste.

 

An American business person refused an offer of a cup of coffee from a Saudi businessman. Such a rejection is considered very rude and the business negotiations became stalled.

 

Unlike visiting in the United States, when an American visitor brings a gift of food or drink to an Arab household, the hosts may be offended because such gifts imply that they cannot afford such items or are not trusted.

 

"All Tempa-Cheer" was promoted successfully by Proctor and Gamble as a wide temperature range laundry detergent. The ad was nearly meaningless to the Japanese who usually wash clothes in cold water.

 

An American couple traveled with their pet poodle in an Asian country. Dining at a restaurant they had difficulty communicating to the waiter that their dog was also hungry. They were initially pleased when the waiter took the dog to the kitchen, supposedly to be fed--but were horrified when the waiter returned later with the cooked dog!

 

One American company printed the "OK" finger sign on each page of its catalog. In many parts of Latin America that is considered an obscene gesture. Six months of work were lost because they had to reprint all the catalogs.

 

Time Magazine ran an ad in Spanish in its Brazilian edition--forgetting that the primary language in Brazil is Portuguese.

 

A golf ball manufacturing company packaged golf balls in packs of four for convenient purchase in Japan. Unfortunately, pronunciation of the word "four" in Japanese sounds like the word "death" and items packaged in fours are unpopular.

 

A college student was talking with an English friend, found her wardrobe attractive, and complimented her "pants." The friend laughed, knowing that Americans did not understand that "pants" to Brits referred to underwear.

 

A soft drink was introduced into Arab countries with an attractive label that had stars on it--six-pointed stars. The Arabs interpreted this as pro-Israeli and refused to buy it. Another label was printed in ten languages, one of which was Hebrew--again the Arabs did not buy it.

 

American medical containers were distributed in Great Britain and caused quite a stir. The instructions to "Take off top and push in bottom," innocuous to Americans, had very strong sexual connotations to the British.

 

An American banker in England drew nervous laughter when he unintentionally made an after dinner speech in which he indicated he was "full" and "stuffed" after dinner. The terms imply being drunk and sexually involved in British slang.

 

An American t-shirt maker in Miami printed shirts for the Spanish market which promoted the Pope's visit. Instead of the desired, "I saw the Pope," in Spanish, it proclaimed, "I saw the Potato."

 

Chicken-man Frank Perdue's slogan, "It takes a tough man to make a tender chicken," was remarkably mistranslated into Spanish. A picture of Perdue with one of his birds appeared on billboards all over Mexico with the caption, "It takes a man to make a chicken aroused."

 

In Italy, a campaign for Schweppes Tonic Water translated the name into "Schweppes Toilet Water."

 

China is sensitive to Japanese economic overtures due to its conflict with them during the war. However, the growing economy in China has led Japan to introduce the Toyota Predo land cruiser sport-utility vehicle, to the car-hungry Chinese market. They unfortunately did not do much market research since the name sounds a lot like badao, which also means "to rule by force" or "overbearing." The ads also showed stone lions (traditional symbol of Chinese power) saluting and bowing to the Prado, which resulted in the Japanese formally apologizing for the 30 magazine and news ads.

 

 

Home Assignment

 

Study the following websites and prepare to speak about symptoms and stages of culture shock:

http://www.juliaferguson.com/shock.html

http://www.doctortravel.ca/culture_shock.asp

http://www.usc.edu/dept/LAS/overseas/faq/culture_shock/culture_shock.html

 

 

 

 

 

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